WeldConnect Customer Terms of Use
Version 2026-09-13
These terms are a legal agreement between Connect Project Services (ABN 33 660 076 657) ("we", "us", "Connect") and the company or organisation on whose behalf an account is activated ("you", "the Customer"). By activating the first administrator account for your organisation, the person doing so confirms that they are authorised to accept these terms for the Customer, and the Customer agrees to be bound by them.
1. The Service
1.1WeldConnect is a web application for recording weld traceability, welding personnel and procedure qualifications, inspection and test records, and compliance evidence ("the Service").
1.2We currently provide the Service free of charge. We may introduce fees in future, but only on at least 60 days' written notice, and you may end this agreement before fees start.
1.3The Service is in early commercial release. Features may change, be added or be removed. We will give reasonable notice of changes that materially reduce functionality you rely on.
2. Your account and your Users
2.1Your administrator may invite people to use the Service under your organisation ("Users"). You are responsible for your Users, for keeping their access current, and for removing Users who leave your organisation.
2.2Each User must accept the WeldConnect Acceptable Use terms on first login. You must ensure your Users comply with them.
2.3You must keep passwords confidential and tell us promptly at admin@connectprojectservices.com if you believe an account has been compromised.
2.4You warrant that you have the right to enter into these terms, and that any personal information you enter about Users, welders, inspectors or other people has been collected and may be provided to us in accordance with the Privacy Act 1988 (Cth).
3. Your data
3.1"Customer Data" means everything you and your Users enter into or upload to the Service, including drawings, certificates, photographs, inspection results and personal information.
3.2You own your Customer Data. You grant us a non-exclusive, worldwide, royalty-free licence to host, copy, process, display and transmit Customer Data solely to provide, secure, support and improve the Service.
3.3You are responsible for the accuracy, legality and completeness of your Customer Data, and for having the rights needed to upload it.
3.4We will not sell Customer Data or use it for advertising. We may use de-identified, aggregated usage information to operate and improve the Service.
3.5On termination you may export your Customer Data using the Service's export functions for 30 days. After that we may delete it, subject to backups that are overwritten in the ordinary course.
4. Data location, security and backups
4.1The Service and Customer Data are hosted by third-party providers. At the date of this version they are Vercel (application) and Supabase (database and file storage), with the database and file storage located in Singapore. By using the Service you consent to your Customer Data, including personal information, being stored and processed outside Australia.
4.2We take reasonable steps to protect Customer Data, including access control by organisation, encrypted connections and provider-managed backups. No system is perfectly secure and we do not guarantee that Customer Data will never be lost, corrupted, accessed without authority or unavailable.
4.3You are responsible for keeping your own copies of records you are legally required to retain. The Service is a tool to help you compile records; it is not your system of record for statutory retention obligations unless you choose to make it so, and you do so at your own risk.
4.4Files uploaded to the Service are stored at addresses that are not listed publicly but are not access-controlled at the file level. Do not upload material whose disclosure would cause serious harm.
5. Compliance content is a tool, not advice
5.1The Service includes compliance checks, matrices and settings that refer to welding and fabrication standards such as AS/NZS 1554, AS 4041, AS/NZS 5131 and ISO 3834. These are paraphrased summaries built into software. They are not the standards, are not certified against them, and are not engineering, inspection or legal advice.
5.2Default thresholds, percentages and rule libraries in the Service are starting configurations. You are responsible for setting them to match your contract, specification and the applicable standard, and for verifying every result before relying on it.
5.3Reports, data books and matrices generated by the Service are prepared from the data you entered. We do not warrant that they are complete, correct or acceptable to any client, inspector, certifier, regulator or standards body.
5.4Responsibility for the welding, inspection and certification of any work remains with you and your qualified personnel.
6. Acceptable use
6.1You must not, and must ensure your Users do not: attempt to access another organisation's data; interfere with or overload the Service; upload malicious code; use the Service to store material that is unlawful, infringing or defamatory; reverse engineer the Service; or resell or sublicense access to it.
6.2We may suspend access without notice if we reasonably believe there is a security risk or a breach of these terms, and will tell you as soon as practicable.
7. Intellectual property
7.1We own the Service, its software, design, rule libraries and documentation. Nothing in these terms transfers that ownership to you.
7.2If you give us feedback or suggestions, we may use them without obligation to you.
8. Australian Consumer Law
8.1Nothing in these terms excludes, restricts or modifies any consumer guarantee, right or remedy under the Australian Consumer Law or any other law that cannot lawfully be excluded.
8.2Where a guarantee applies and can lawfully be limited, our liability is limited, at our option, to supplying the Service again or paying the cost of having it supplied again.
9. Warranties and liability
9.1Except as stated in clause 8, the Service is provided "as is" and "as available". We do not warrant that it will be uninterrupted, error-free, secure, or fit for any particular purpose.
9.2To the maximum extent permitted by law, we are not liable to you for any loss of data, loss of profit, loss of contract, loss of business, rework, delay, regulatory penalty, or any indirect or consequential loss, however caused, including by our negligence.
9.3To the maximum extent permitted by law, our total aggregate liability to you under or in connection with these terms and the Service, whether in contract, tort (including negligence), statute or otherwise, is limited to the greater of (a) the fees you paid us in the 12 months before the event giving rise to the claim, and (b) AUD 100.
9.4You must take reasonable steps to mitigate any loss.
10. Indemnity
10.1You indemnify us, our officers, employees and contractors against all claims, losses, damages, costs (including reasonable legal costs) and liabilities arising from: (a) your Customer Data, including any claim that it infringes rights or breaches the law; (b) your or your Users' breach of these terms or the Acceptable Use terms; (c) any welding, fabrication, inspection or certification decision made using the Service; and (d) any personal information you provide to us in breach of the Privacy Act 1988 (Cth).
10.2This indemnity does not apply to the extent a loss is caused by our own fraud or wilful misconduct.
11. Privacy
11.1Our Privacy Policy explains how we handle personal information and forms part of these terms.
11.2Where you enter personal information about your personnel, you are the collecting organisation and must give them any notices required by the Australian Privacy Principles. We process that information on your behalf to provide the Service.
11.3We will notify you without undue delay if we become aware of an eligible data breach affecting your Customer Data, and will cooperate with your obligations under the Notifiable Data Breaches scheme.
12. Suspension and termination
12.1Either party may end this agreement at any time on written notice.
12.2We may end it immediately if you breach these terms and do not remedy the breach within 14 days of notice, or if the breach cannot be remedied.
12.3On termination, access ends, clause 3.5 applies to your data, and clauses 3.3, 4.3, 5, 7, 8, 9, 10, 11 and 14 survive.
13. Changes to these terms
13.1We may update these terms. We will publish the new version in the Service with its version date and ask your administrator to accept it at next login. If you do not accept, you may stop using the Service and end this agreement.
14. General
14.1These terms are governed by the laws in force in Australia, including the Australian Consumer Law. Each party submits to the non-exclusive jurisdiction of the courts of Western Australia and the Federal Court of Australia.
14.2These terms, the Acceptable Use terms and the Privacy Policy are the whole agreement between the parties about the Service and replace any earlier discussions.
14.3Neither party is liable for delay or failure caused by events outside its reasonable control.
14.4You may not assign these terms without our written consent. We may assign them to a successor of our business on notice to you.
14.5If any clause is unenforceable it is severed and the rest continues.
14.6Notices to us: admin@connectprojectservices.com. Notices to you: your administrator's email address.